Shipping policy
Order Processing
All orders are processed within 1 to 2 business days (Monday to Friday). Orders are not shipped on weekends or public holidays.
During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you via email.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location.
Australia
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Standard shipping: $10 flat rate
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Free shipping on orders over $200
Delivery typically takes 3 to 8 business days depending on your location. Express options are available at checkout.
International
We ship worldwide from Australia 🌍
Delivery times vary depending on your country and customs processing.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking details. Tracking is usually active within 24 hours.
Customs, Duties & Taxes (International Orders)
Orders shipped outside Australia may be subject to import duties, taxes, or customs fees once they arrive in your country.
These charges are set by your local customs authority and are the responsibility of the customer. They are not included in your order total.
If required, your local courier will contact you with instructions before delivery. Customs processing may occasionally cause delays.
Shipping Delays
While we do our best to ensure timely delivery, delays can occasionally occur due to postal services, customs processing, or high demand periods. We appreciate your patience in these situations.
Damaged or Lost Items
If your order arrives damaged, please contact us within 7 days with a photo and we will organise a replacement or refund.
If your parcel is lost in transit, please reach out and we will assist in resolving the issue.
Returns
For full details on returns, refunds, and exchanges, please refer to our Returns Policy.
