Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info.sunnyseekers@gmail.com
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without contacting us first will not be accepted.
🔁 Change of Mind Returns
If you have changed your mind or ordered the wrong size, you may return the item at your own cost.
Once received and approved, you can choose between:
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110% store credit (no fee)
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Full refund (10% restocking fee applies)
Shipping costs are non-refundable.
⚠️ Damaged or Faulty Items
If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.
We will cover return shipping and offer a replacement or full refund.
❌ Non-returnable Items
We do not accept returns on:
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Clearance items
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Gift cards
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Custom or personalised items
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Health or hygiene-related goods
If you are unsure whether your item is eligible, please reach out before purchasing.
🔄 Exchanges
To exchange an item, return your original item and place a new order for the correct product once your return has been approved.
💳 Refunds
Once we have received and inspected your return, we will notify you if your refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us.
