FAQs

📦 Orders & Shipping

Q: Where do you ship from?
We ship all orders from Newcastle, NSW, Australia.

Q: How long does shipping take?
Standard shipping usually takes 3–8 business days depending on your location. Express delivery is also available at checkout.

Q: Do you offer international shipping?
We don’t currently offer full-time international shipping — but if you’re outside of Australia and interested in placing an order, please get in touch via our [Contact Us] page. We’re happy to organise a custom international order for you where possible!

💼 Product Info

Q: Are you going to restock the Extra-Large Beach Bag?
At this stage, we’re not currently planning to restock the Extra-Large Beach Bag.

🛀 Hooded Towel

Q: What sizes do your hooded towels come in?
We have 3 sizes to suit growing kids 0—10Y from toddlers to older children. Each product page has a size guide with age and measurement recommendations.

Q: Why isn’t my hooded towel soft anymore?
If your towel has been dried in direct sunlight, it can become a little firmer. Don’t stress — just pop it in the dryer for a few minutes and it will return to its original soft form. Our hooded towels are famous for being incredibly soft and snuggly!

Q: Is the towel material safe for sensitive skin?
Absolutely. Our towels are made from super-soft coral fleece, and we are constantly told by parents of children with sensitivities that our towels are the only ones their kids will wear — they’re that soft and gentle.

Q: How do I care for my hooded towel?

  • Wash separately before use.

  • Warm machine wash 40°C.

  • Wash dark colours separately.

  • Do not use oxidising/bleaching agents.

  • Do not use fabric softeners.

  • Remove promptly on completion of cycle.

  • Line dry in shade or tumble dry lowest heat to maintain the soft texture.

  • Do not iron.

  • Do not dry clean.

🛡️ Protection Stickers

Q: Are your UV and mosquito stickers safe?
Yes — both our UV detection and mosquito repellent stickers are chemical-free and safe for young children. Always follow the usage instructions on the packaging.

🏝️ Beach Pool FAQs

Q: What size is the beach pool?
2m x 2m

Q: How do I clean my beach pool?
Rinse with fresh water and let it air dry.

Q: How long does it take to set up the beach pool?
3 to 5 minutes.

Q: How heavy is the beach pool?
500g

🪒 Shoulder Carrier FAQs

Q: What age and weight is the Sunny Seekers Shoulder Carrier suitable for?
It’s ideal for kids aged 6 months to 4 years and can hold up to 18kg.

Q: Is the carrier comfortable for long walks?
Yes — the ergonomic design helps evenly distribute your child’s weight across your shoulders, reducing strain and making it perfect for adventures, day trips, or festivals.

Q: How secure is my child in the carrier?
The carrier features adjustable straps and a 3-point safety harness to keep your child secure while riding.

Q: Can I store personal items in the carrier?
Absolutely! It includes zip-up pockets, so you can carry small essentials like your phone, keys, or wallet — no extra bag needed.

Q: Is the carrier easy to pack or travel with?
Yes — it folds down easily and is lightweight, making it perfect to take on holidays, hikes, or even keep in the car.

Q: How do I clean the shoulder carrier?
We recommend spot cleaning with mild detergent and air drying to keep it in great condition.

💳 Payments & Refunds

Q: What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Shop Pay, Google Pay, and Afterpay.

Q: What’s your return and refund policy?

  • Defective item?
    No stress — we’ll cover the return shipping and either replace the item or offer a full refund.

  • Change of mind?
    We offer store credit for change-of-mind returns. Items must be unused and in original packaging. Return postage is the buyer’s responsibility.

  • Ordered the wrong size?
    If you ordered the incorrect size, you can return the item at your cost. You’ll need to place a new order for the correct size, and normal shipping rates apply.

Q: My order arrived damaged — what should I do?
Please contact us within 7 days with a photo, and we’ll sort it out with a refund or replacement.

💬 Contact & Support

Q: How do I get in touch?
For the fastest reply contact us through instagram @Sunnyseekers_ or use the [Contact Us] page on our website or email us at info.sunnyseekers@gmail.com. We usually reply within 24 hours, Monday to Friday.